Terms & Conditions

Code of Practice for Martins Driver Training

Booking policy.
Bookings can be made by telephone or email. Your course dates will be confirmed in writing, either on a booking confirmation form or by email. Martin’s Driver Training will advise you in advance of the fees for your training course. Fees will normally be due 14 days before the course start date unless otherwise agreed with Martin’s Driver Training. Your invoice (or email confirmation) will state by which date you should make your payment. If fees are not paid in time, we reserve the right to cancel your booking. Payment can be made by bank transfer, PINGIT, credit/debit card, cheque or cash. Customers will receive a receipt for their payment and Martin’s Driver Training will safeguard and account for all funds received in advance.

Terms of Business
Customers are advised in their own interest to be punctual for their training and the test.
Training will start and end at the agreed time. MDT will at all times endeavour to teach customers correct driving and reversing skills in accordance with the DVSA syllabus. Your progress will be discussed with you on a regular basis. Your readiness for the driving test will be discussed openly and honest advice will be given.

Should a customer insist on taking the test against the advice of the trainer, MDT may with-hold the use of the vehicle.

MDT will need to check a customers entitlement to drive the vehicle related to the training requested. This will include
Whether the customer has the correct provisional entitlement for the vehicle they want to learn to drive.
Whether a Customer can read a number plate at the statutory distance ( car and trailer )
Whether a medical certificate has to be obtained ( LGV and PCV )
Whether the appropriate theory test(s) have been passed before the customers test ( LGV )

MDT will offer assistance to customers for the Theory and Hazard Perception Tests. Online theory test training is available free of charge. Face to face theory test classes are also available for a fee. Day time theory classes are available, and evening classes are available on Monday evenings. Contact MDT to make a booking.

Driving Licence
Customers taking driving lessons, must personally ensure that they are the holders of a valid, signed current Driving Licence, which must be produced before training commences. MDT may ask you to provide evidence of your provisional licence entitlement by means of the governments Driving licence check scheme  https://www.gov.uk/view-driving-licence
When presenting a customer for the Practical Driving Test, MDT will ensure the customer has the required documents available.

Customers Well-being
In the interest of comfort and safety customers are advised to wear suitable footwear and comfortable clothing. A high visibility jacket or vest will be provided for driver training and test. During your training please behave responsibly, complying with health and safety so that you do not put yourself or others in danger.

We want your training to be an enjoyable experience. If you have any special requirements, or have any concerns about your ability to complete a course due to health, disabilities, dyslexia, language etc. please let us know so that we can make appropriate arrangements for you. We will work with you to ensure that you have a successful, pleasant learning experience with us.

The Driving Test
MDT will advise customers, when they feel, the customer is ready for the test.
MDT reserves the right to with-hold the use of any vehicle for the test or for the training if MDT is of the opinion that the customer is:
> Not at the Driving Standard
> Medically unfit (including eyesight)
> Under the influence of Drugs or Alcohol
> Not properly licensed to drive
> For any other reason MDT considers the customer unsafe to control a motor vehicle

You and your examiner may be accompanied on test by a supervising examiner. It is the supervising examiner’s job to ensure that Official Standards of Testing are observed by the examiner. This is a legal requirement and is in the public interest

Customer must take their Driving Licence on test, plus other appropriate documentation as advised by MDT.

Payment Details
Payments are required before start of training.
Methods of Payment
> Cheques
> Credit or Debit Cards
> Telephone Payment
> Bank Transfer
> Barclays PINGIT

Postponements or Cancellations
Please note our cancellation policy as follows.
For courses which include a driving test, forklift test or CPC qualification.
Cancellation more than 1 week prior to the start of the course – Full refund of all fees.
Cancellation 4-7 days prior to the start of the course – No refund of any fees unless we can find another candidate at short notice to take your place.
Cancellation less than four days before the start of the course – No refund of any fees
For short courses which don’t include a test or qualification
Please give 24 hours notice for a cancellation

Cancellation can be made by telephone to 01603 443954 or 07838378551, in writing to Martin’s Driver Training, Roundtree Way, Norwich, NR7 8SH or email to martin@mdtnorwich

Postponement of training by MDT
If MDT has to postpone a training session due to unforeseen circumstances, the customer will be contacted and another training session will be offered.
Where possible MDT will give the same notice as required by the customer. Cancellation at very short notice will be avoided where possible, but may be necessary if for example an instructor is ill, and an alternative instructor is not available.

Cancellation of Driving Tests by DVSA
DVSA may cancel your driving test if for some reason an examiner is not available on the day of your test. Where possible you will be given notice and an alternative date or time will be made available. In the event of bad weather, you should still attend your training and test. Your test will only be cancelled if the weather would be considered to make driving conditions dangerous. If DVSA cancel your test you will be entitled to make a claim to DVSA for any out of pocket expenses

Customer Feedback
Customer feedback, both positive and negative is important to us. Please contact us by email, letter, phone, or in person with any feedback you may have.

If you feel you have a complaint, then please speak to us in the first instance, and we will endeavour to rectify the matter. Customers wishing to make a complaint may telephone the office, visit the office in person, or make a written complaint. MDT will acknowledge complaints within 5 days, and make an investigation within 10 days. MDT will endeavour to deal with any complaints to the best of their ability.

Legal Liability
The Trainer will make every effort to train the customer to the highest standard, but in no way can be held liable for any errors the customer may commit whilst driving and unaccompanied by the Trainer either before or after a test pass.
The Customer should be aware the Trainers objective is to provide guidance on road safety and in doing so will have to issue instructions which customers must be prepared to carry out without undue argument.
MDT take no responsibility for any loss or damage to any property belonging to or in the possession of the customer.
MDT is fully insured for public liability and all our vehicles are fully insured for the purpose of driver training and testing. Policy documents/certificates are available to view on request if needed.

Data Protection.
We will need to collect personal data for the following purposes.
Contacting you regarding your training and/or test
Booking a driving test
Recording the details of your training.
Confirming your payment(s)
Letting you know about other services offered by Martin’s Driver Training that you might be interested in.

Your data is held in a secure database and can only be accessed by authorised members of staff. Payment card details are not retained. We do not share your data with third parties, other than those companies who need the data in order to issue a Certificate of Training, driving licence or CPC Qualification card. Those organisations are
The Scottish Qualifications Authority (SQA) for ADR courses
The Driver and Vehicle Standards Agency (DVSA)
The Driver and Vehicle Licensing Agency (DVLA)
The National Logistics Training Consortium (NLTC) for CPC Periodic Training
The Road Transport Industry Training Board (RTITB) for Forklift training

In general, we will keep your records for 6 years after your last contact with us. If you would prefer we delete your records earlier, or retain your records indefinitely. Please let us know.

Quality Assurance
MDT aspires to have a consistent and robust system in place to ensure we are delivering high quality training for candidates. We aim to continually review and assess our performance to improve the quality of training we offer.

Our courses are monitored internally and also monitored and audited by neutral outside bodies to help us maintain our high standards.

If any deficiencies are identified in our training courses or services we aim to rectify the issues as soon as possible.

Equality and Diversity
We are committed and equality of access, opportunity and outcome to all candidates.

We oppose discrimination in any form and are committed to making all courses inclusive and available to all.

We welcome everyone, regardless of age, culture, disability, ethnicity, gender, race, religion, beliefs, and sexual orientation.

MDT makes a commitment to all candidates that we make every effort to:
Offer high standard training and course content
Ensure courses are carried out to time, with all the equipment needed
Publish and make available up to date and accurate information on all our courses
Offer appropriate information, advice and regular feedback on candidates work and progress
Promote a culture where everyone feels a responsibility to ensure the dignity of all is not abused by acting to challenge any discriminatory practice supported by published policies and procedures
Maintain and improve standards through quality improvement measures.
Deal with enquiries by letter, email, phone or in person, promptly, courteously, and accurately.
Offer a prompt response to any problem brought to our attention.

In return we ask that Everyone:
Respects the rights of others, and work in a co-operative manner.
Treat everyone with respect regardless of any differences in culture, disability, learning difficulty, medical conditions, race, ethnicity, gender, age, sexual orientation, religion or social class.
Comply with H&S regulations by behaving in a way which does not put yourself or others in danger.
Make every effort to be on time for your training, and bring the relevant documents with you.
Keep us informed in writing of any changes in your personal details.
Help us improve our service by giving us feedback.